Supplier Management Policy (ISO 20000:2018, ITIL) (Word DOCX)

Supplier Management Policy [ISO/IEC 20000:2018, ITIL 4]

This product is a fully editable Word (DOCX) policy, available for immediate download upon purchase. It's written to help you evidence alignment with ISO/IEC 20000-1:2018 (clauses 4–7, 8.1, 8.3, 9, 10) and ITIL 4 Supplier Management—right out of the box.

Looking for a ready-to-use policy that sets clear rules for how suppliers are selected, integrated, governed, and exited—backed by mandatory quality gates, delegated authority, and audit-ready records? This professionally authored template establishes a single "Supplier & Contract Register" with immutable evidence links, enforces a "change execution rule" (no onboarding/amend/offboarding without an approved RFC), and bakes in privacy & security by design.

Key Features

✔ ISO/IEC 20000 Alignment – Policy purpose, scope, controls, and evidence mapped to your SMS (planning, operation, performance evaluation, improvement). Clause references are explicit so you can point auditors to the right records.


✔ Single Source of Truth – One authoritative Supplier & Contract Register; catalogue/CMDB dependencies updated before RFS; shadow lists prohibited.

✔ Quality Gates (G1.0–G6.2) – Gate set covering selection, contracting, onboarding, integration tests, periodic reviews, lifecycle decisions (≥T-90), exit, and CSI verification—each movement requires recorded evidence.

✔ Decision Traceability & Renewal Pipeline – Pre-alerts at T-180/T-120/T-90 and a hard rule to record the renewal outcome ≥T-90; changes executed via governed change with CAB minutes referencing gates.

✔ Privacy & Security by Design – DPIA pre-award/go-live where applicable; DPA/SCCs; sub-processor change-notification and audit rights embedded in the minimum clause set.

✔ Segregation of Duties & Assurance – Supplier Management operates the process; Internal Audit independently samples selections, clause completeness, controls, and exits with CARs ≤5 business days and effectiveness verified ≤30 days.


✔ Roles & Interfaces – Clear authority and interfaces across Supplier Manager/Coordinator, Contract Owner, Legal/Procurement, Security/Privacy (DPO), Architecture & SIAM/Integration Lead, Finance, plus an independent COI Secretariat.

✔ Measures, Training & Retention – KPI targets (e.g., ≥95% KPI compliance; ≥95% on-time renewal decisions), ≥80% training pass mark with remediation ≤30 days, and defined retention (e.g., executed contracts = term + 6 years).


Benefits

• Decide faster—prove compliance. Gates, authority levels, and a complete decision trail turn reviews into swift, defensible outcomes with evidence auditors expect.

• Eliminate supplier surprises. Integration is tested bidirectionally before RFS; performance is monitored with scorecards, audits, and CAR/CSI follow-through.

• Never miss a renewal. Pipeline alerts and the ≥T-90 decision rule keep contracts under control and documented—no last-minute fire drills.

Who it's for

Supplier/Procurement leaders, CIO/IT leadership, Security/Privacy/DPO, Architects & SIAM, Finance partners, Service & Contract Owners, Internal Audit, Risk & Compliance—any organization building an ISO/IEC 20000-aligned supplier capability with ITIL 4 practices.

Get a ready-to-use ISO/IEC 20000:2018 Supplier Management Policy—ITIL-aligned, editable, and audit-ready—so you can govern selections, integrations, performance, renewals, and exits with confidence from day one.

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